FAQs

What payment methods do you accept?
We currently only accept Cash on Delivery (COD). You’ll pay the courier in cash when your order is delivered.

Where do you deliver?
We deliver across Lebanon. Please ensure your address is accurate to avoid delays.

How long does delivery take?
Orders are typically delivered within 1 – 3 business days depending on your location.

Is there a delivery fee?
Yes, a flat delivery fee of 4 USD applies to all orders. This will be added at checkout.

Do you accept returns or exchanges?
Yes, we accept returns/exchanges within 2 days of receiving the product, as long as it's in its original condition.

How do I wash my items?
To keep your Torq pieces looking their best, we recommend a mild machine wash at 30°C. Always wash items inside out and avoid ironing directly on any prints — if needed, iron inside out. For longer-lasting wear, skip the tumble dryer and let your items air dry.

Do you ship internationally?
No, we currently only deliver within [your country].

Do you have a physical store?
Yes! You can visit us at our store located in Beirut. Click here for the location on Google Maps.